Join a support session
Choose your session below, or paste the link / code your technician sent you.
Available sessions — click to join
Or enter a code
Support session
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We're downloading the connector for you. To start sharing your screen:
- Open the downloaded RubixSupport…exe (check your browser's downloads bar).
- If Windows SmartScreen shows a warning, click More info → Run anyway (and Yes to any prompt).
- A small SecureDesk window opens and shows the status. While a technician is connected you'll see a banner that your computer is being controlled — you stay in control and can press Stop sharing anytime.
If nothing downloaded, click Download connector again. If Windows blocked it,
choose Keep in your browser and More info → Run anyway on the SmartScreen prompt.
Still stuck? Ask your technician to confirm the session is still active.
Connecting to · session
This link is missing its access token. Ask your technician to resend the full link, or use a session code.